Wi-Fi Calling Terms & Conditions

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi connection when the mobile network is unavailable. To use Wi-Fi Calling, you must first activate the feature on your mobile phone, accept these Terms and Conditions and confirm or modify the U.S. address of your location which will assist in routing in the event you make a 911 emergency call. You must also have access to the Internet through your device's Wi-Fi connection. If you lose your Wi-Fi connection while on a call, your call may drop. You can disable Wi-Fi Calling by going to Settings and toggling it off.

 

WARNING – IMPORTANT EMERGENCY 911 CALL LIMITATIONS

When calling 911, always tell the operator where you are. Your phone will first attempt to attached to a cellular network for the 911 call but will switch to Wi-Fi if no cellular network is available. It is very important that you update your 911 address for Wi-Fi 911 call purposes through this link whenever you change your location.  The system will attempt to use this call for the best routing of the call and will also attempt to send this location to emergency responders when you dial 911. 911 calls made over Wi-Fi may be delayed or unsuccessful (for example, if the 911 system doesn't recognize the address, electrical power is out, or your Wi-Fi connection isn't working).

 

Wi-Fi Call Billing

Any Wi-Fi call made to a U.S. or international number will be treated the same as a call from the home network, no matter where the call originates, and you will be billed for such calls in accordance with your home rate plan.